Privacy Policy

1. Outline of this Privacy Policy
1.1 TimeOut Charitable Trust (TimeOut, we, us) is committed to protecting the personal information of the users of our services (Services) and users of our website, being (Website).
1.2 When you visit our Website or use our Services, we collect personal data and use this data to provide our Services to you.  This privacy policy will help you to understand:
a. how and why we collect information;
b. how that information is stored;
how you can access and correct that information; and 
when we might disclose information to other people.
1.3 This privacy policy does not limit or exclude any rights that you have or may have under the Privacy Act 2020 (Privacy Act).  
2. Application of this Privacy Policy
2.1 This privacy policy applies whenever we collect personal information from you.
2.2 By accessing our Website and/or using the Services, you consent to the collection, use, disclosure, storage and processing of personal information in accordance with this privacy policy.
2.3 Our Website may provide links to other websites.  We may provide those links or they may be provided by other users.  We have no control over the organisations operating those websites or the content on those websites.  Before you disclose your personal information to another website, we recommend you check its terms and conditions, including any privacy policy. 
3. Collection of Personal Information
3.1 We may collect the following personal information from users: 
a. Your name, phone number, residential address, postal address, email address;
b. Your gender, date of birth, job title, place of employment or business;
c. Your IP address in order to determine your geographic location;
d. Any communication with us either directly, via phone or email; and
e. Information obtained by or submitted to us by you through your use (or prospective use) of our Website and/or the Services. 
3.2 We may supplement the information provided to us with information we receive from third parties.
3.3 If you choose not to provide information when we ask for it, then you may not be able to use our Website or Services.
4. Use of Personal Information
4.1 The information that users provide to us will be used:
a. to verify the identity of the user;
b. in connection with the provision (or potential provision) of the Services to you;
c. to improve, update and maintain our Website and Services;
d. to communicate with you in relation to the Services;
e. to market our Services to you, including contacting you electronically (for example, by text, email or an online messaging platform);
f. to respond to communications from you, including any complaints;
g. to co-operate with any government, industry, legislative or regulatory authorities;
h. to protect and/or enforce our legal rights and interests, including defending any claim; or
i. for any other purpose authorised by you or the Privacy Act.
4.2 We reserve the right to use data (on an anonymous basis) in relation to your use of our Website or the Services for marketing and accounting purposes.
4.3 You may request that we stop sending marketing messages to you at any time, by contacting the us at
5. Cookies
5.1 We use cookies (being an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) in order to monitor your use of our Website.
5.2 Users may disable cookies by changing the settings on their browser, although this may mean that you cannot use all of the features of our Website.
6. Disclosure of Information
6.1 Unless expressly authorised to do so by you or under this privacy policy, we will not disclose your personal information to any third party except where disclosure relates to the purposes for which the information was collected (as stated in clause 4 above) or where it may be required by law to do so.
7. Storage of Personal Information
7.1 We will take all reasonable steps to ensure the personal information collected, used or disclosed in accordance with this privacy policy is stored in a secure environment protected from unauthorised access, modification or disclosure.
7.2 When you use our Website, we may engage service providers, for the purposes outlined in this policy, that are located outside New Zealand, such as service providers that host or maintain any underlying IT system or data centre that we use to provide our Website.  We take all reasonable steps to ensure that your personal information held outside New Zealand is secure and held in compliance with this privacy policy.  For example, when we engage service providers located outside New Zealand we ensure that our contractual terms require the service providers to protect the information provided to them.
7.3 We will hold personal information collected in accordance with this privacy policy both before and after the provision of our Services to you, but only for so long as we are legally entitled to do so.  To determine the appropriate period of time to hold your personal information, we consider the amount, nature and sensitivity of your personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting and other requirements. 
8. Access to and Updates of Personal Information
8.1 You have the right to access and correct personal information that is held by us by contacting
8.2 In particular, you have the following rights in relation to your personal information: 
a. To request access to your personal information. 
b. To request a correction to your personal information. 
c. To request the deletion or removal of your personal information. 
d. To object to the processing of your personal information.
e. To request a restriction on the processing of your personal information.
f. To request a transfer of your personal information to you or a third party.
g. To withdraw consent to the use of your personal information.
8.3 You may request to see the personal information that is held by us on your behalf or to correct or update any personal information.
9. Amendments to this Policy
9.1 We reserve the right to make changes to this privacy policy by uploading an updated privacy policy on our Website.  You will be bound by the privacy policy that is in effect at the time you access our Website and/or order the Products.  Your continued use of our Website represents your agreement to be bound by the privacy policy as amended.  If you do not agree with our amended privacy policy, you must stop using our Website.   Enter your Privacy Policy here >