Anyone who has received a stage 4 cancer or an incurable illness diagnosis is eligible to apply for a TimeOut stay. Proof of diagnosis is required as part of the registration process and our team are happy to help facilitate this.

TimeOut defines an incurable diagnosis as a life limiting illness. This is an illness that cannot be cured and is likely to result in the person dying. The illness needs to be progressive and the prognosis should be 5 years or less to qualify for a stay.

It is important to understand that if the recipient’s health deteriorates and it is no longer possible for them to go on the TimeOut Stay, the Stay will be canceled. Please keep this in mind if booking other requirements (ie. travel).

We are a small charity with a limited number of properties, so unfortunately we can not guarantee we will be able to find something suitable. We currently have approx 160 holiday homes on our database and these are spread all around NZ with approximately 80% in the North Island and 20% in the South Island. They are privately owned homes, and the generous owners donate 1-2 stays in their property each year through TimeOut Charity.

The accommodation is completely free for our recipients - no registration, cancellation, or cleaning fee. We strongly encourage our recipients to contact the donor family to send messages of thanks or appreciation.Transport and food are the responsibility of the guests. It is important to understand that if the recipient’s health deteriorates and it is no longer possible for them to go on the TimeOut Stay, the Stay will be canceled. Please keep this in mind if booking and paying for other requirements (ie. travel).

Yes, all properties must be looked after respectfully and left clean and tidy on departure. Please leave the property in the same condition you found it in.

This depends on the specific property and will be advised by the property owner. Some provide linen and others require the recipients to bring their own.

We request stays from our home owners a maximum of 6 weeks in advance (ie: dates that fall withing following 6 week period after submiting your application)

Donations vary in length from 2 – 6 nights, depending on the preference of each holiday homeowner.

As we rely on generously gifted homes, with limited availability, we may not be able to provide accommodation in the desired location, guest size or timeframe. Our properties are unavailable over Christmas/ January and public holidays as this is when our wonderful donors are using them or renting them out - school holidays and other peak rental periods can also be difficut to secure. We are a small charity with a limited number of properties, so unfortunately we can not guarantee we will be able to find something suitable however we will always try our best.

Family and friends are welcome to join you on your TimeOut stay. You will need to confirm details for each individual member of the group as part of the application process and advise TimeOut if any of these details change. Most of our houses accomodate 2-8 guests so it can be difficult to find properties for groups 8+ but we will always try our best.

Eligible recipients can apply for one TimeOut stay every 12 months. Availability may be limited and preference will be given to recipients who have not had a TimeOut stay previously.

By completing the TimeOut Stay online application form, our recipients are agreeing to our Recipient T&C’s.

TimeOut provides the Home Donor a template agreement that TimeOut Charitable Trust (TimeOut, we, us) has provided for use by providers and recipients of holiday accommodation who are matched through our website. We do not guarantee it will be suitable in all circumstances and you may wish to customise it (so long as it is compliant with any terms agreed between you and us). We are not responsible for your use of this agreement. Any use will be at your sole risk. We recommend you consider seeking legal advice before using this agreement

Anyone who has received a stage 4 cancer or an incurable/terminal illness diagnosis is eligible to apply for a TimeOut stay. Proof of diagnosis is required as part of the registration process.

TimeOut defines an incurable/terminal diagnosis as a life limiting illness. This is an illness that cannot be cured and is likely to result in the person dying. The illness needs to be progressive and the prognosis should be 5 years or less to qualify for a stay.

Yes, you can donate your bach at any time of the year that suits you. We let our recipients know that availability for all properties is limited during busy holiday periods, public holidays and school holidays. How far in advance will my property be booked? We only make booking requests a maximum of 6 weeks in advance.

Yes, this is no problem at all. TimeOut is designed to be as flexible as possible for the Holiday Home Owner.

No, this is up to each individual holiday home owner to decide. Recipients can be advised to bring their own linen if required.

The Recipient and family are asked to clean and tidy the property on departure, however you might prefer a deeper professional clean on their exit, or to clean the property again yourself. Any cost associated with this must be covered by the holiday home owner as part of the donation.

No, many of our recipients do not need these specific requirements.

We ask that all guests are safe to travel and take care of their health and safety depending on the stage of their health condition and other relevant factors.

If you don’t usually rent out your holiday home, then your insurance for a residential home may exclude cover for damage by guests. We recommend that you check your policy and get advice from your insurer or insurance broker about your coverage.

We recommend you get advice before signing up with Timeout as clause 4.1(d) of our terms and conditions for providers says you acknowledge that the property is adequately insured for use by the recipient.

You might have management costs or cleaning costs that will not be covered by TimeOut or the Recipient family. The Recipient and family are asked to clean the property, however you might prefer a deeper professional clean on their exit at your own cost.

Donated time is currently considered personal time by IRD in relation to the mixed-use asset formula.

By registering your holiday home online, our holiday home owners are agreeing to our Home Donor T&C’s.

TimeOut provides the Home Donor a template agreement that TimeOut Charitable Trust (TimeOut, we, us) has provided for use by providers and recipients of holiday accommodation who are matched through our website. We do not guarantee it will be suitable in all circumstances and you may wish to customise it (so long as it is compliant with any terms agreed between you and us). We are not responsible for your use of this agreement. Any use will be at your sole risk. We recommend you consider seeking legal advice before using this agreement.